Hi - fabulous to meet you!
I’m here to help small businesses increase their word-of-mouth marketing by putting into place simple yet strategic client and guest experiences - ones that get people talking.
Kimberly, xx
my obsession with client experience and on-brand events will help your business soar.
I think it all started when I worked for a luxury hotelier and realized that if our guests were disappointed, (due to anything from the weather to their own expectations) it would crush me.
I know - sounds a bit dramatic, but it’s true.
Here’s a different example — have you ever been in a shop when a woman comes in so excited to buy this new dress because a) she lost the weight b) she met the guy c) she got the job d) she just feels like treating herself?
And then, after she walks in, full of excitement, she feels like she doesn't fit in - doesn't look that part.
And the staff certainly doesn’t help. They aren’t exactly rude, but act in a way where she just feels it.
Her rare feeling of excitement evaporates and is replaced with disappointment.
I can’t stand to see people disappointed.
I can walk into a meeting, a restaurant, a shop, an event, and quickly know how people feel. It’s a weird super-power and great for my clients, but it means I feel wayyyyy too much.
But, it also led to my varied career where I learned how to see and fix those customer (client, guest, member) experiences that aren’t quite on the mark.
And now I work primarily with women in the luxury and lifestyle spaces to help you see your clients’ journey and create experiences that make you memorable and mentionable to your clients.
Why these industries? Because I understand you. I’ve been you or worked with you - in operations, marketing, events, branding, public relations. I understand systems and processes as much as I do customer experience.
And because I am your customer.
And that puts you ahead of the game from the very start.
But I believe the only way you can really stand out and create memorable experiences and increase your word-of-mouth marketing (and without increasing your to-do list threefold), is to first focus on YOU. Yep - you, not your customer.
You have to know and embrace your magic - the thing(s) that make you special - different. When you work with me, we figure that out first and then run with it!
I could talk for days about my career history, and I’m happy to give you more, but the easy answer is it is filled with luxury hotels, the interior design industry, spa and retail, health and wellness, and bespoke events from New York to Atlanta to California in marketing, public relations, events, employee training, and client experience strategy. (Whew! and I think that was a serious run-on sentence)
Let’s just say, I want to take all of my experiences, your expertise and business, and put it all together to help you create magic.
The magic that is only yours.
IMAGES:
Southeastern Designer Showhouse Master Bedroom designed by Huff-Dewberry Inc.
First night out during Covid (I just like the picture) with Dave
The shoe matched my dress, and in the name of Brand Consistency, I just couldn’t help it!