The client experience is so important - my mother taught me how to focus on the experience with grace, style, and care.  

Writing notes to your clients may turn out to be a wonderful experience - and not just for them.

If I get one more hotel promotional email telling me about their February 14th special room rate that includes chocolate covered strawberries and champagne, I am going to just sink into despair.

Guests stay in small properties and places like Airbnb for a reason: they want something local . . . special . . . sometimes inspiring. Help give them more than they imagined with some simple and inexpensive tips.

These delicious, gluten-free, dairy-free muffins go from workday staple to holiday entertaining to hostess gift. . . . .

Is your 404 Page branded? Turn a not-so-great moment into one that strengthens your brand and your customer relationship.

Since “customer experience” has finally become all the buzz with marketing types, should that be where you focus is?

Everyone does events - make yours stand out to your clients and inspire them to talk about their experience and you.

Creative problem solving - coming up with new ways of doing things is not just for the “creatives in the crowd.”

Can we really affect the way our customers and guests fell? And does it really make a difference?

Don't let your customers’ online experiences be better than the face-to-face experiences.

Look at the customer experience through the lens of thoughtfullness, and delight your clients.

One of my favorite parties from years ago could be brought back any time you want to gather your girlfriends. 

How can a vision board help define and direct your branding and marketing?

During the holiday break, spend a few minutes to thank your employees. It will be one of the best gifts they receive all year.  

During this month of gratitude, I thought I would share a fall party that I threw several years ago, but is perfect for fall entertaining. I threw a luncheon to thank . . . 

In the quest to create better customer experiences, we should always be thinking about the emotional connections we are making. Music affects the way your customers and guests feel......

A method to thoughtful and personal hostess gifts. 

It's almost Memorial Day and you still have time to plan a brunch. Ask these five questions before you start planning.....